{"id":1192,"date":"2019-03-11T05:15:27","date_gmt":"2019-03-11T12:15:27","guid":{"rendered":"http:\/\/awesometeefashion.wplocal\/?page_id=1192"},"modified":"2023-11-14T14:55:23","modified_gmt":"2023-11-14T07:55:23","slug":"faqs","status":"publish","type":"page","link":"https:\/\/rustypod.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_44_3 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" area-label=\"ez-toc-toggle-icon-1\"><label for=\"item-663cbbac989a7\" aria-label=\"Table of Content\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #303030;color:#303030\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #303030;color:#303030\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-663cbbac989a7\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/rustypod.com\/faqs\/#Shipping_and_Delivery\" title=\"Shipping and Delivery\">Shipping and Delivery<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/rustypod.com\/faqs\/#Product_and_Payment\" title=\"Product and Payment\">Product and Payment<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/rustypod.com\/faqs\/#Returns_and_Exchanges_FAQs\" title=\"Returns and Exchanges FAQs\">Returns and Exchanges FAQs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/rustypod.com\/faqs\/#Technical_Support_FAQs\" title=\"Technical Support FAQs\">Technical Support FAQs<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Shipping_and_Delivery\"><\/span>Shipping and Delivery<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>When will I receive my order?<\/strong><br \/>\nYour order will be processed (printed and packaged) within 2 to 3 days. If you request a preview of the design for approval before printing, this may extend the processing time as we await your confirmation. Shipping to the USA typically takes 14 to 16 days, and to Europe, it ranges from 16 to 20 days from the date of dispatch. These are standard time frames and may vary due to weather conditions and the courier company&#8217;s operational status. If you haven&#8217;t received your order after 20 days, please contact us at support@rustypod.com for assistance in tracking your order and discussing potential compensation or reshipment options if necessary.<\/p>\n<p><strong>Where can I check the status of my order?<\/strong><br \/>\nFor each order dispatched, we provide a tracking number and a link to track the shipment. You can monitor the status of your order at any time using these details.<\/p>\n<p><strong>Do you offer international shipping?<\/strong><br \/>\nYes, we offer worldwide shipping for our products.<\/p>\n<p><strong>What is the shipping cost to my country?<\/strong><br \/>\nThe shipping cost for the first item is $7 for orders to the USA, and $10 for orders to Europe.<\/p>\n<p><strong>What should I do if I entered the wrong shipping address?<\/strong><br \/>\nIf your order has not yet been dispatched, you can contact us via email to request an address change. If the order has already been shipped, we will assist you in placing a new order at a reasonable cost. In cases where a package cannot be delivered due to an incorrect address, we will help correct the address at no additional charge and proceed with the delivery as usual.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Product_and_Payment\"><\/span>Product and Payment<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>What payment methods do you accept?<\/strong><br \/>\nWe accept payments via credit card and PayPal.<\/p>\n<p><strong>My credit card was declined. What should I do?<\/strong><br \/>\nThis is a security measure by Stripe. Please try making the payment again using PayPal. You do not need a PayPal account to make the payment with a credit card through PayPal. For detailed instructions on how to proceed, please click <a href=\"https:\/\/rustypod.com\/pay-credit-card-via-paypall\/\">here<\/a>.<\/p>\n<p><strong>Can I change the product if I choose the wrong color, size, or design?<\/strong><br \/>\nAfter you place your order, we have a 2 to 3-day processing period. During this time, you can request us to modify your order details if you wish. In cases where the product has already been shipped but you still want to exchange it, we will assist you in placing a new order at a reasonable cost.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Returns_and_Exchanges_FAQs\"><\/span>Returns and Exchanges FAQs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>What is your return\/exchange policy?<\/strong><br \/>\nRustypod is committed to offering free returns or exchanges, or a full refund if the product is not delivered to the buyer, is damaged during shipping, or differs from the order information.<\/p>\n<p><strong>If a product is damaged or faulty, what should I do?<\/strong><br \/>\nPlease contact our support team at support@rustypod.com. Send images to provide information about the defect. We will proceed with a refund or send you a replacement.<\/p>\n<p><strong>If a product is damaged after washing, what should I do?<\/strong><br \/>\nFor fabric products, we always recommend hand washing with regular detergent. If the item is damaged, we accept returns for a refund or will send a replacement.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Technical_Support_FAQs\"><\/span>Technical Support FAQs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>I&#8217;m experiencing errors when accessing the website, what should I do?<\/strong><br \/>\nYou should contact our support team via email for assistance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping and Delivery When will I receive my order? Your order will be processed (printed and packaged) within 2 to 3 days. If you request a preview of the design for approval before printing, this may extend the processing time as we await your confirmation. Shipping to the USA typically takes 14 to 16 days, &#8230;<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/rustypod.com\/wp-json\/wp\/v2\/pages\/1192"}],"collection":[{"href":"https:\/\/rustypod.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rustypod.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rustypod.com\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/rustypod.com\/wp-json\/wp\/v2\/comments?post=1192"}],"version-history":[{"count":26,"href":"https:\/\/rustypod.com\/wp-json\/wp\/v2\/pages\/1192\/revisions"}],"predecessor-version":[{"id":212144,"href":"https:\/\/rustypod.com\/wp-json\/wp\/v2\/pages\/1192\/revisions\/212144"}],"wp:attachment":[{"href":"https:\/\/rustypod.com\/wp-json\/wp\/v2\/media?parent=1192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}